Help US Help You!
During this pandemic, LivCom is committed to keeping you connected and keeping our network running. To do this, our technicians need to continue serving the homes and businesses in our community. We have taken a number of steps to ensure we are protecting the health and safety of our customers and our employees. These include intense disinfecting protocols and protective equipment. In addition to these measures, there are ways you can help:
Trouble Calls: If you are experiencing issues with your service, please call our office. Our technical support teams are happy to assist you in troubleshooting your issues. Please work with the team as we are trying to remote troubleshoot as much as possible in an effort to eliminate any non-essential truck rolls. If you are experiencing slow service, please evaluate your current subscribed speed. With multiple users in the home, you may not have enough speed to handle the usage. Most upgrades can be completed remotely.
New Installs: If you need new service to accommodate your work from home or school from home arrangements, please call our office as soon as possible. As the situation continues to evolve, we are taking additional steps to ensure safety. Please accept temporary installations and instructions to self-install connection equipment. We will schedule a future date to remove any temporary infrastructure.
Home Visits: If you are scheduled for a technician visit, please let us know if anyone in the home has recently traveled, has any illness or has any exposure to the Covid-19 illness. It is critical to not expose our technicians and we will work with you on some remote options. In addition, if a technician needs to enter your home, please stay at least 6-feet away or in another room, if possible. The technician will take great care to complete the visit quickly.
Scheduling Changes: We are experiencing increased volumes due to the evolving work and school closures. We are doing our best to keep all scheduled appointments, but please be patient if we need to reschedule. We are scheduling the maximum number of visits per day and sometimes there is an unforeseen issue that takes additional time. We also offer online scheduling for those who experience long wait times over the phone. Visit: https://highline-texas.com/schedule-appointment/
For questions regarding office hours or local updates, please visit: https://highline-texas.com/covid-19/
We appreciate your patience as we implement new guidelines to help keep our customers and our teammates safe and healthy.
Your Local LivCom Team