Before calling Help Desk to report a problem with your service, make sure you’ve purchased an Internet package that’s fast enough to meet your needs for streaming services and when using multiple connected devices at the same time. And second, check to make sure that the device you’re using to connect to the Internet is capable of supporting the higher speeds.
Is your device slowing things down?
The device you’re using to connect to the Internet could be limiting your speed. Apple and Android-based smart phones and tablets have maximum Wi-Fi speeds that they are capable of supporting. If you connect using a smart phone that’s more than three years old, you may not get an accurate picture of the download and upload speeds you’re getting in your home. There are way too many devices to provide a comprehensive list here, but the first thing you should do is determine which Wi-Fi standard your device supports. If it’s three or more years old, it likely supports the 802.11b, 802.11a/g, or 802.11n standard. If it’s a new device, it likely supports the 802.11ac or 802.11ax (also known as ‘Wi-Fi 6’) standard. The next section provides details on the maximum speed supported by each of these Wi-Fi standards. Is your router slowing things down? Another factor that could be slowing down your speed is your router, especially if your router is three or more years old. The Wi-Fi industry is constantly updating its technology to provide users with better performance, so new routers simply work better. They’re faster and provide more reliable connections. Here’s a list of the maximum speed supported by each current Wi-Fi standard, assuming ideal network conditions:
• 802.11b – 11 Mbps
• 802.11a/g – 54 Mbps
• 802.11n – 150 Mbps
• 802.11ac – 866.7 Mbps
• 802.11ax (Wi-Fi 6) – 2+ Gbps
Note that these speeds represent the maximum speed you can get in theory based on the different Wi-Fi standards. These speeds are not typically achievable in real-world conditions as Wi-Fi signals are affected by obstacles in your home (e.g., large mirrors and concrete walls) as well as other devices in your home that might be transmitting wireless signals (e.g., baby monitors, cordless phones, etc.).
Bottom line: if you’re using an old router, it may not be capable of providing the maximum speed supported by your Internet package. If this is the case, contact us today and we’ll provide you with the latest Wi-Fi router available to you.